Reference

Terms and Conditions That Cover Your Account

Before you open an account or make a deposit through bKash, Nagad, or Rocket, these terms set out what you agree to and what we commit to on our side.

Account eligibility rulesWallet deposit terms — bKash, Nagad, RocketWithdrawal and verification stepsAccount suspension conditionsJurisdiction and local law notice
goog11 Terms and Conditions That Cover Your Account
TERMS CONTACT PATHS

Reach Us About These Terms

If any clause in these terms is unclear, or if you need to flag a dispute about your account, wallet transaction, or a restriction applied to your profile, our support team is the right first step. You can reach us through live chat on the site, by email, or through the in-account help section on mobile. We aim to respond to terms-related queries within one working day.

Live Chat Start a chat directly from the site or mobile account screen for immediate terms or account queries. Available through your account dashboard.
Email Support Send a detailed query about a specific clause, wallet dispute, or account restriction to our support address listed in your account settings.
In-Account Help Open the Help section inside your account on mobile to submit a ticket linked directly to your account ID and transaction history.
HOW WE HANDLE YOUR ACCOUNT

Account Security and Terms Enforcement

We enforce these terms consistently across every account. That means the same rules apply whether you deposit via bKash or Rocket, whether you access the lobby on mobile or desktop. When we detect a breach — such as mismatched identity details or duplicate accounts — we follow a defined review process before taking any action. You are notified by email and given a window to respond before a suspension is finalised.

Identity Verification

Account identity is verified against the wallet name on your bKash, Nagad, or Rocket account. Mismatches trigger a manual review before withdrawal is released.

Account Security

Your account login is protected by OTP verification on sign-in. We do not store your wallet PIN or payment credentials on our servers.

Data Retention

We retain account and transaction records for as long as required under the terms and any applicable legal obligation in your eligible region.

Terms Change Notification

When we update these terms, a notice appears at login and a summary of changes is sent to your registered email before the update takes effect.

Common Questions About Our Terms

These are the questions we receive most often about how our terms work in practice — covering account eligibility, wallet rules, dispute steps, and what happens when terms change.

Yes. Every deposit method — bKash, Nagad, Rocket — is covered by these terms. The payment provider's own policies also apply separately to each transaction you make.

We follow a review process first. You will receive an email notification and a chance to respond before any restriction or closure is applied to your account.

Access depends on your local law and eligible regions. We do not determine legality for your location — verify whether online wagering is permitted where you are before proceeding.

A notice appears when you next log in, and we send a summary to your registered email before any updated terms take effect. Continued account use means acceptance.

Submit a ticket through the in-account Help section or email support with your account ID and the transaction reference. Terms-related disputes are reviewed within one working day.

We retain your account details and transaction records for as long as these terms require and as any legal obligation in your region demands. Contact support to request a data summary.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.